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We also recommend browsing our support center articles, which may help answer questions or resolve issues. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy. You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the Terms of Service. Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. However, you must have less than 2 hours of runtime on record. Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”.

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During a free trial period, you can download and play a trial version of the game before you decide to purchase, but you can no longer access the game when the trial period ends. Some publishers occasionally offer demos or free trial periods for certain non-free games from time to time (for example, a Free Weekend trial). If you still encounter issues, please contact player support here. And check to see if you have both a console-linked account (logging in via PlayStation, Xbox, or Nintendo account) and a separate Epic account.

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If you created an Epic account using an email address, log in to it directly using your Gmail password using the Google login button will create a distinct account even if it’s tied to the same email address. If you come back later and don’t see it in your account, please check to see if you have multiple accounts. Once you claim a free game, it’s yours to keep. I claimed a free game but don’t see it on my account now, why? When you claim a free game, it’s yours to keep - even after the game is no longer available to new customers for free. Learn more about the Support-A-Creator program here.Įpic will be offering a new free game available each week. The Support-A-Creator program enables content Creators to earn money from games in the Epic Games Store by using Creator Links and Creator Tags. In addition, creators will earn 88% of all the revenue from their game In exchange for exclusivity, Epic provides them with financial support for development and marketing, which enables them to build more polished games with significantly less uncertainty for the creators.

Why does the Epic Games Store make exclusivity deals?Įxclusives are a part of the growth of many successful platforms for games and for other forms of digital entertainment, such as streaming video and music.Įpic works in partnership with developers and publishers to offer games exclusively on the store. How can I join the Epic Rewards program and earn back a percentage of what I spend on the Epic Games Store?Įnrollment in the Epic Rewards program is automatic, no sign up is needed. We’ll also share significant updates with you on our news feed and social media pages such as Facebook, Twitter, Instagram, and YouTube.

You can find upcoming features, developer updates, and major known issues on our Epic Games Store Roadmap on Trello. What are the future plans for the Epic Games Store? You can check platform compatibility for individual titles by referring to the 'Specifications' section of any product page.

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The Epic Games Store currently offers PC and Mac support. Which platforms does the Epic Games Store support?